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~ Spring '21 Harvest Pre-Orders ARE LIVE! $100+ ORDERS GET FREE ECONOMY USA SHIPPING! ~

Frequently Asked Questions

Shipping

Do you offer shipping discounts?

Shipping is free for orders over $100! 

Do you ship internationally?

We ship to Canada, Singapore, Japan, Korea, Hong Kong, the EU, and the UK! Please be aware that customs duties may apply and take that into the cost of ordering. We have no control over when customs fees are charged, and you take that responsibility upon ordering.

FYI we’ve seen very high customs fees for the masala dabbas, so please be aware of this when ordering!

Can I change my shipping address?

Yes! Shoot us an email with your new shipping address, and as long as the shipping label has not been printed yet, we’ll change it!

Can I change my billing address?

If you entered the wrong billing address, as long as the payment was processed, it’s usually not an issue. If it does actually charge the wrong person, let us know, and we can refund the order to that person and send you an invoice

Can I add a gift note?

Currently we are working on developing a better system to add gift notes, but will hopefully be offering our custom holiday cards with note options again very soon!

This order is a gift, can you leave out price info?

We don't include invoices or packing slips in our orders so you're all good!

Can I modify my order?

Yes, just shoot us an email at info@diasporaco.com and as long as the shipping label for the order has not been printed we can update the order.

Can I cancel my order?

As long as the shipping label for the order hasn't been printed, you can cancel an order. If the shipping label has already been printed, we cannot cancel an order. We can cancel a pre-order as long as the shipping label hasn't been printed, but we cannot cancel a pre-order of an engraved masala dabba. 

What is a pre-order?

When a product is marked pre-order, it means we don’t yet have it in stock at our US warehouse. Pre-orders are a way to guarantee you will receive an awesome new item that may not be ready yet as well as to help support us! They allow us to pay our partner farmers advances on the spices and to bring all of these new spices to you! When you place a preorder, it won’t be shipped immediately to you. They will ship out as soon as they arrive at our warehouse, under the same guidelines as mentioned above in “Shipping Questions.”

You can read the newsletter about our spring pre-orders and how they work here!

Due to the constraints of our new fulfillment company's shipping system, we are not able to edit pre-orders other than to make address changes, so to add any new items you'll need to place a new order. 

My package was marked as delivered, but never showed up. What do I do?

Usually, your package will show up within a few days to a week. Sometimes shipping carriers will mark packages as delivered a day or so before they actually are in order to meet quotas, so consider it a delivery window and keep an eye out for the delivery! Once the package has left our warehouse, the carrier is responsible for your package and delivery.

If your order is lost, shoot us an email at info@diasporaco.com and we will resend it to you! If your order is lost because you entered the wrong shipping address, however, you are responsible for covering the shipping costs of having it resent.

My item arrived broken or damaged, help!

Oh no! If you received a broken or damaged jar, send us a photo of the item and your order number to info@diasporaco.com and we’ll take good care of you.

My order is missing an item/I received the wrong item, help!

Sorry to hear that! We’re only human, mistakes happen, but we’ll make it right. Shoot us an email at info@diasporaco.com, and we can resend missing items to you at no further cost, or refund you for them.

Refunds & Returns

Return Policy

At Diaspora Co., our goal is to provide our customers with the highest quality of goods. We want you to be happy with your spices, so we strive to make sure our return policies reflect that.

If you’re not happy with your order, email us within 7 days of receiving the order, and we will refund it. We can accept returns of unopened, unused spices; however, we cannot accept returns of any opened spices because of our food safety and sanitary protocols. If you are wanting to return a non-food item (totes, dishtowels), email us within 7 days of receiving it and we’ll send you a return label.

You are responsible for the shipping costs of returning the item. Please let us know the reason you are returning it, for our records. We are unable to offer refunds for items that are returned to us in anything less than like-new condition.

Spice Care & Questions

Are all your spices organic?

All our spices are 100% pesticide free, and all of our farmers have been growing beyond "organically" for 6+ years. They're all not yet USDA certified because once you get the 1st certification (expensive so was impossible for them until we came along), you need 4 years of inspections and certificates before you meet USDA standards. At this point, they’re all in some stage of this process licensed by Aditi Organic Certifications Pvt. Ltd. in accordance with the Indian National Programme for Organic Production Standards.

Are the spices gluten free?

They are! The only spices with extra ingredients are the ground Guntur Sannam Chillies, and the Byadgi chillies which contain salt and sesame oil. We’re very careful during the milling process (for turmeric and chillies) to ensure that the spices don’t come into contact with any other spices that might be contaminated with pesticides, other spices, or other ingredients.

Is the turmeric lead-free?

Harmful levels of lead contamination are between 28-52ppm, while our turmeric has a tested lead content of 0.184ppm, which is similar to the amount you'd find in your own body, and therefore completely safe! You can check out our most recent test results for lead here!

What is the best way to store the spices?

Store them in an airtight container in a dark, dry place. The powdered spices stay fresh and retain their potency best when stored in glass, thus our jarred packaging. Do not store the jarred spices in direct sunlight, as this will shorten their shelf life.

When do the spices expire/how long do they last?

Most of the spices are good 2 years from the mill date, which is listed on the harvest label sticker on the jar or bag. That being said, our spices are extremely potent and fresh as we take incredible care to source yearly and aim for quality, so 2 years is our most conservative guideline, compared to most spices in the grocery store which are often 5-7 years old upon purchase.

I’m not sure how to grind or process the spices, help!

For whole spices, you can use them whole or ground, depending on the needs of the recipe.

We’ve spent a lot of time grinding pepper, and these are our top 3 favorites!

1. Männkitchen: very expensive, but comes with 5 year guarantee, and super high quality

2. Unicorn Pepper Mill: affordable, but hard to find anywhere except Amazon

3. Vipp: smaller than the Unicorn, a little more expensive, a solid third

For general spice grinding, you can use a mortar and pestle, or you can an electric grinder such as the Krups coffee & spice grinder, which truly lasts forever.

Do you offer gift cards?

Yes! We have digital gift cards you can buy for varying amounts, that you can purchase here. They’ll be emailed to you and then you can use it yourself or forward to a friend to spread the spice joy!

What’s the best way to store and use my masala dabba?

The best way to use it is to have all the lids open, all the spoons in and ready to throw spices into the pan! But since cardamom has such an amazing aroma and ages so quickly, it's good to keep a lid on that one. The smells will get mixed over time, so if you find yourself not using the dabba as often, then it's good to put the lids on.

How should I care for my dabba?

As soon as you receive it, rub the dabba all over in coconut oil and wipe off with a towel. This will help prevent stains from fingerprints or food touching it. Brass is a living metal, and exposure to moisture and food can easily tarnish it. Brass does not rust, but it will start to develop a patina, somewhat discoloring over time. See our guide below on how to remove tarnish on the dabba.

What’s the best way to clean my dabba?

A great way to clean up any discoloration or marks on the brass is to make a paste out of flour and white vinegar (no special ratio, you're just creating a carrier paste for the acid of the vinegar), then scrub the paste onto the dabba with a soft brush, like our favorite vegetable scrubber, or a toothbrush. This should remove the marks, and then just rinse it in warm water. Sometimes it takes two rounds if the spots are especially stubborn.

You can also check out this process step-by-step on the diasporaco instagram!

How can I get my dabba engraved?

We moved our warehouse across the country this spring, and aren’t able to logistically pull off engravings right now! But they will be back for our Christmas dabba drop, and exist as a sort of holiday special once we can figure out the how & where!

For this round though, we will be curating and sending out a list of engravers across the US where you can have your dabba engraved if you desire :) If you're in California, or don't mind shipping to another state, you can reach out to our past engraver - Wade Dickinson at Heirloom Engravers - who can still do engravings for the dabbas. (Tip: If you arrange to have yours engraved in advance of our mid-May shipping, you could change the address to go straight to him and save on shipping costs.)

Wholesale

Do you sell wholesale?

We do! You can search for our wholesalers using our store locator here. And if you are a wholesaler and don’t see yourself on the locator, please email wholesale@diasporaco.com and we will add you to this ASAP! Thank you!

How can I be a wholesaler?

Fill out our wholesale interest form here. This has prewritten questions that you can respond to that will give us a better idea on how we can potentially work together!