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Frequently Asked Questions

Shipping

How does the warehouse move affect things?

Thanks for asking! Our outbound shipping was paused from 3/25-4/21 as we moved all our spices to our new warehouse. We are all caught up on older orders from that time expect for the remaining mortar & pestle preorders, which were May preorders! 

Where is my preorder?

When a product is marked preorder, it means we don’t yet have it in stock at our US warehouse. Preorders are a way to guarantee you will receive an awesome new item that may not be ready yet as well as to help support us! They allow us to pay our partner farmers advances on the spices and to bring all of these new spices to you! 

All of our spices have the preorder dates listed next to them. But you can also refer to this list below! 

  • None of our spices are preorder anymore!! They're all ready to ship! 
  • The Roshni Mortar & Pestle is a May preorder and will be shipping separately from spices
  • Tadka Spoons from our latest launch are a May preorder and will ship separately from spices
  • Kadipatta Plants are in stock and ship weekly on Mondays & Tuesdays.

If you’d like the ready to ship spices in your order earlier, email us at info@diasporaco.com and we can manually split ship them for you. We just ask that you cover the additional cost of shipping.

Why can't I get the ready to ship items in my order now?

If you have ready to ship items and pre-order items, they will ship all at the same time once the pre-order items have arrived. We don't automatically ship the ready to ship ones because shipping costs are expensive. If you would like to receive the ready to ship items now, you can pay to have them shipped separately. Just email us and we can help you figure it out!

How much does shipping cost?

Domestic US Economy Shipping is $8 flat rate for orders under $65, and free for orders over $65! Standard shipping is $14, and Expedited is $40. 

International Shipping costs depend on the weight of the order, and the shipping tier selected. Most international shipping costs around $20. 

How long does shipping take?

The shipping times listed are the time it takes an order to be delivered from the day it is shipped, not from the day it is ordered. If you place a preorder and pay for Expedited shipping for example, you will still have to wait for the preorder period (and the spices to arrive to our warehouse), and then once it ships it will arrive in 1-2 days.

Economy shipping is sent via DHL/USPS and can take 8-10 days to arrive, and Standard & Expedited are sent via FedEx or UPS. Standard shipping take 6-8 days and Expedited takes 1-2 days.

International shipping is usually sent via DHL, and can take 8-21 days to arrive. 

 

Do you ship internationally?

We ship to Canada, Singapore, Indonesia, Japan, South Korea, Hong Kong, the EU, and the UK! Currently, we are not able to ship to Australia because they put a ban on imported spices. If you would like to order any non-food items to Australia, let us know and we'll help you place the order! 

Currently, we cannot accept orders for the UK under 135 GBP. We hope to change this in the future, but are still working on getting approval.

Please be aware that customs duties may apply and take that into the cost of ordering. We have no control over when customs fees are charged, and you take that responsibility upon ordering. Keep an eye out for a notice from customs to pay duties & fees. Often you will need to pay this before they will deliver it to you, and if it is not paid they will return it to sender.

FYI we’ve seen very high customs fees for the masala dabbas, so please be aware of this when ordering!

Can I change my shipping address?

Yes! Shoot us an email with your new shipping address, and as long as the shipping label has not been printed yet, we’ll change it!

If the order has already shipped, we cannot change the shipping address en route. If your order goes to an incorrect address or is returned to sender, we can resend the order to you, but you are responsible for covering the shipping costs of having it resent.

Can I change my billing address?

If you entered the wrong billing address, as long as the payment was processed, it’s usually not an issue. If it does actually charge the wrong person, let us know, and we can refund the order to that person and send you an invoice

Can I add a gift note?

Yes! To add a gift note you can purchase our seasonal holiday card

This order is a gift, can you leave out price info?

We don't include invoices in our orders so you're all good!

Can I modify my order?

Yes, just shoot us an email at info@diasporaco.com and as long as the shipping label for the order has not been printed we can update the order :)

Can I cancel my order?

As long as the shipping label for the order hasn't been printed, you can cancel an order.

Once the shipping label has already been printed, we cannot cancel an order. However, we can send you a return label to send the order back to us, we just ask that you cover the cost of shipping, and then we'll refund you for the cost of the order.

My package was marked as delivered, but never showed up. What do I do?

Usually, your package will show up within a few days to a week. Sometimes shipping carriers will mark packages as delivered a day or so before they actually are in order to meet quotas, so consider it a delivery window and keep an eye out for the delivery! Once the package has left our warehouse, the carrier is responsible for your package and delivery. If it has not shown up after 5 business days of being marked delivered, we'll resend it to you!

If your order is lost, shoot us an email at info@diasporaco.com and we will resend it to you! If your order is lost because you entered the wrong shipping address, however, you are responsible for covering the shipping costs of having it resent.

My item arrived broken or damaged, help!

Oh no! If you received a broken or damaged jar, send us a photo of the item and your order number to info@diasporaco.com and we’ll take good care of you.

My order is missing an item/I received the wrong item, help!

Sorry to hear that! We’re only human, mistakes happen, but we’ll make it right. Shoot us an email at info@diasporaco.com, and we can resend missing items to you at no further cost, or refund you for them.

The tracking hasn't updated on my order, help!

If you just received a shipping notification email, the tracking may not be working yet. It usually takes a day before it starts updating.

If your tracking never started working, or started and has not updated in a long time, let us know and we will look into it. There have been lots of delays with packages, and usually the packages will arrive, it just might take some time :) If your tracking has not updated in 2 weeks, then we will resend the package to you. If your order is international, we will resend your package if it has not updated in 30 days.

Spice Care & Questions

Are all your spices organic?

Yes! All our spices are 100% pesticide and chemical free (we lab test every harvest!), and all our partners are regenerative and natural farmers dedicated to taking care of their land and soil, but the organic certs in India are VERY expensive, and a 4 year process. So whilst some of our farm partners are in the process of being certified, many do not feel it is worth the cost, and that given that their product is the highest quality, they shouldn't need to pay a Western certifying body to tell them that! 

Are the spices gluten free?

They are! The only spices with extra ingredients are the ground Guntur Sannam Chillies, which contain salt and sesame oil. We’re very careful during the milling process (for turmeric and chillies) to ensure that the spices don’t come into contact with any other spices that might be contaminated with pesticides, other spices, or other ingredients.

Is the turmeric lead-free?

Harmful levels of lead contamination are between 28-52ppm, while our turmeric has a tested lead content of 0.184ppm, which is similar to the amount you'd find in your own body, and therefore completely safe! You can check out our most recent test results for lead here!

What is the best way to store the spices?

Store them in an airtight container in a dark, dry place. The powdered spices stay fresh and retain their potency best when stored in glass, thus our jarred packaging. Do not store the jarred spices in direct sunlight, as this will shorten their shelf life.

When do the spices expire/how long do they last?

Most of the spices are good 2 years from the mill date, which is listed on the harvest label sticker on the jar or bag. That being said, our spices are extremely potent and fresh as we take incredible care to source yearly and aim for quality, so 2 years is our most conservative guideline, compared to most spices in the grocery store which are often 5-7 years old upon purchase.

What pepper grinders do you recommend?

We’ve spent a lot of time grinding pepper, and these are our top 3 favorites!

1. Männkitchen: very expensive, but comes with 5 year guarantee, and super high quality

2. Unicorn Pepper Mill: affordable, but hard to find anywhere except Amazon

3. Vipp: smaller than the Unicorn, a little more expensive, a solid third

I’m not sure how to grind or process the spices, help!

For whole spices, you can use them whole or ground, depending on the needs of the recipe.

For general spice grinding, you can use a mortar and pestle, or you can an electric grinder such as the Krups coffee & spice grinder, which truly lasts forever.

Do you offer gift cards?

Yes! We have digital gift cards you can buy for varying amounts, that you can purchase here for yourself or for a friend to spread the spice joy!

How should I clean and care for my dabba?

Your dabba is made from brass, an alloy of copper and zinc. Like copper, brass is a living metal which develops a patina over time giving it a warmer tone with use. Some people like this aged look, while some prefer to keep it shiny and bright! Clean the dabba as and when you need to, or as a nice seasonal ritual, it's up to you!

Just like you season a cast iron pan, begin your relationship with your dabba by rubbing all over with a little coconut oil and then wipe down with a clean towel to create a protective coating. This will help prevent stains from fingerprints or food touching it, and help it patina more beautifully and evenly.

To clean your patinated dabba:

1. Make a paste of flour and white vinegar (no special ratio, you're just creating a carrier paste for the acid which helps remove the tarnish).

2. Scrub the paste onto the dabba with a soft brush, like our favorite vegetable scrubber or toothbrush. Do not use any kind of steel wool/metal scrubber!

3. Once the stain is removed, rinse with warm water and wipe dry. You may have to do this twice for tougher stains.

4. Finally, rub all over with coconut oil to seal, and wipe off with a soft towel for a smooth shine!

Note: You can also use Brasso or Flitz powder if this is process does not work.

You can also check out this process step-by-step on the diasporaco instagram!

How can I get my dabba engraved?

Congratulations! You're the owner of a beautiful masala dabba! To help you take your dabba to the next level, we have partnered with several engravers across the nation to customize your dabba in the signature Diaspora font. Email any of the engravers in the list below asking for the "Diaspora engraving", along with: 

  • The exact text you want engraved. Most engravers can accommodate special characters (e.g. hearts, ampersands). Currently we only offer engravings using the English alphabet due to font limitations

  • Your mailing address 

The engraver will get back to you to confirm the engraving text and cost and share their mailing address where you can send your dabba lid. We recommend you send only the lid to minimize shipping costs. The engraver will invoice you for the engraving and send back your lid once the engraving is complete. From there - share photos with us and enjoy your personalized dabba!

Company Location Pricing Contact Name Email
Heirloom Engravers San Francisco, CA $2.00/letter, $20 minimum Wade Dickinson wade.heirloom@outlook.com
Engrave Detail Grandville, MI $12 for 12 characters, $0.50 for additional characters Amy Erickson amy@engravedetail.com
Charleston Engravers Charleston, SC $15 flat fee John sales@charlestonengravers.com
Beach Engraving Virginia Beach, VA $30 flat fee Brandon beachengraving@gmail.com

 

*If you would like to find an engraver closer to you, email us at info@diasporaco.com and we can tell you what questions to ask them! The ones above have been thoroughly vetted though, so we recommend choosing one of them.

Returns & Exchanges

Return Policy

At Diaspora Co., our goal is to provide our customers with the highest quality of goods. We want you to be happy with your spices, so we strive to make sure our return policies reflect that.

If you’re not happy with your order, email us within 30 days of receiving the order, and we will refund it. We can accept returns of unopened, unused spices; however, we cannot accept returns of any opened spices because of our food safety and sanitary protocols.

To return a non-food item (masala dabbas, sweatsuits, tadka spoons, totes, dishtowels), email us within 30 days of receiving it and we’ll email you a return label.

You are responsible for the shipping costs of returning the item. Please let us know the reason you are returning it, for our records. We are unable to offer refunds for items that are returned to us in anything less than like-new condition.

Sweatsuit Exchange Policy

If you would like to exchange your sweatsuit size for a better size, please email us within 30 days of receiving your order, and we will email you a return label to send back the incorrect size.

Shipping for exchanges is free. Any duties & taxes owed for international orders however, are the responsibility of the customer.

Wholesale

Do you sell wholesale?

We do! You can search for our wholesalers using our store locator here. And if you are a wholesaler and don’t see yourself on the locator, please email wholesale@diasporaco.com and we will add you to this ASAP! Thank you!

How can I be a wholesaler?

Fill out our wholesale interest form here. This has prewritten questions that you can respond to that will give us a better idea on how we can potentially work together!

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